The service is free for now, and nobody can start a subscription. The rest of this section describes how a subscription works for families who already have one, and for any plan we offer later, which we would announce on the pricing page first.
The price, and what it covers, is on the pricing page and is shown again, with any tax, before you pay. A subscription covers the number of children you chose, and runs for a year or a month, whichever you picked.
- What is free
- You can use part of the service without paying. Anyone can play the first lesson in a browser with no account, and the game they make is kept in that browser. A parent account keeps it, opens it on any device, and gives a child one World of their own, which they can play and change. Making more Worlds, asking to show a game to someone you approve, and having more than one child on the account are part of the subscription. When a child reaches one of them, the app asks them to hand the screen to a grown-up, and nothing is bought until a parent or guardian starts a free trial. What is free and what is part of the subscription can change as the service grows (see Keeping the service running).
- The free trial
- Your family’s first subscription starts with a free trial of 7 days. Only you can start it, from your own account: a child’s profile can’t. You add a way to pay to start it, a card or Apple Pay or Google Pay where your device offers them, but nothing is charged during the trial. We’ll email you before the trial ends. If you don’t cancel before it ends, the subscription begins and you are charged the price shown. If you subscribe again later, there’s no second trial: the subscription starts straight away, and the price shown is charged when you subscribe.
- Renewal
- After that it renews automatically at the end of each year or month, until you cancel, at the price then shown. If the price is going to change, we’ll tell you before your next renewal.
- Cancelling
- You can cancel at any time from your account page in the app. Cancelling during a trial means you’re never charged. Cancelling later stops the next renewal, and you keep what you’ve paid for until the end of the period.
- Refunds
- If you forget to cancel a trial you never used, email us and we’ll refund you. If you think you’ve been charged wrongly in any other way, write to us and we’ll look into it. Nothing here takes away rights the law gives you.
- Paying
- Payments are taken by Stripe, by card or, where your device offers them, with Apple Pay or Google Pay. We never see or keep your card number or wallet details. If a payment fails, we’ll tell you, and you’ll have a short time to put it right before the subscription ends.
- If a subscription ends
- Every World your family made stays in your account, and your children can still play and change all of them. Making new Worlds, asking to show a game to someone, and adding more children wait until you subscribe again. You can still log in to look at, or erase, everything your family has made.